How the Aged Care HQ directory works

Where every fact comes from

Each fact on a home page comes from one of the sources below. The sources block at the end of every page lists them with their dates.

Which homes are listed

We list a home only when we can match it across the government sources with confidence. Today that is 2,690 homes. We plan to add each home's government ratings and the quality information behind them later; no date is set. Our guide How the government Star Ratings work explains them in the meantime.

What "says on its website" means

We read each home's own website and record the care, services and facilities it describes. A home counts for a type of care, such as dementia care or respite care, only when a page about that specific home describes it, or when the home has claimed its listing and confirmed it. 1,121 listed homes have at least one type of care confirmed this way.

Some providers describe services on a page that covers all their homes. We show those separately, under "The provider says", and never count them for a home. Items we could not check are left out.

A home that does not mention a type of care may still offer it. Many homes take people living with dementia or offer respite without saying so on their website. That is why care pages list only the homes that describe the care and point to every other home in the area, rather than implying the rest do not offer it.

How results are ordered

Area and care type pages list homes alphabetically by suburb, and suburb pages by name. You can sort by name instead.Distances appear only when you give a location: on the near me page, or after a suburb or postcode search. Every listing page says how it is ordered. Payment never changes the order of results or which homes appear. If we introduce paid listing features, those listings will be labelled "Enhanced listing (paid)".

Which pages search engines are asked to index

Thin pages help nobody, so a page is only offered to search engines when it clears a minimum:

• City and major centre pages: at least 8 homes (32 pages qualify).
• Council areas inside a city: at least 8 homes (71 qualify). Council areas elsewhere: at least 3 homes (120 qualify).
• Suburb pages: never indexed (1,684 suburb pages exist for visitors and links).
• Care type pages: at least 8 homes in the area describe the care on their own page, at least 20 homes in the area overall, measured search demand for the topic, and no more than 70% of the area's homes in the list (52 qualify).
• Statistics pages: cities with at least 20 homes (14 pages).

Pages below the minimum still work for visitors. They carry a noindex tag and are left out of the sitemap.

How often the data is refreshed

The service list is refreshed when a new list is published. Homes' websites are checked again at each refresh. Every page shows when the directory was last updated (currently 6 October 2026) and the date of each source behind its numbers.

Errors and corrections

Every home page has a "Report an error" link. You can also email hello@agedcarehq.com.au. When listing claims open, a home will be verified by an ABN match or a call to its listed phone number before it can correct its details, and every change will be logged.

Licence

Counts of homes, places and organisation types are derived from the AIHW aged care service list, which is published under Creative Commons Attribution 4.0. Based on Australian Institute of Health and Welfare material. Those derived figures carry the same licence. What homes say on their own websites belongs to the homes, and we link every item to its source page.