Dementia care options in Australia, from home support to memory support units

What are the dementia care options in Australia?

Dementia care options in Australia run from a few hours of help at home, through respite and day programs, to full-time care in an aged care home. Nearly all government-funded options start with an aged care assessment.

The table below shows the usual building blocks and how each one is reached.

To start, the older person, or someone acting for them, registers with My Aged Care on 1800 200 422. Our guide to getting an aged care assessment covers what the assessor asks and what the outcome letter means.

How does dementia care at home work?

Government-funded dementia care at home comes through Support at Home, or through the Commonwealth Home Support Program (CHSP), which provides entry-level support. The assessment takes the person's cognition into account when it sets their Support at Home classification, which decides the size of their quarterly budget.

Support at Home has eight ongoing classifications. The Department says funding is recommended from the person's clinical characteristics recorded on the Integrated Assessment Tool, and that this includes consideration of their cognitive ability. From 1 July 2026 the annual amounts range from $11,010.01 at classification 1 to $80,137.12 at classification 8. From 1 October 2026 they rise to $11,031.56 and $80,294.00. Ten per cent of each quarterly budget goes to care management.

The old dementia and cognition supplement has mostly gone. People on a Home Care Package who were receiving it on 31 October 2025 keep it, but it stops if they are reassessed and accept a Support at Home classification. That trade-off is worth discussing with the provider before asking for a reassessment.

Support at Home services that can help include:

• Personal care, such as help with showering, dressing and taking medications
• Flexible respite, delivered at home during the day or overnight
• Social support and community engagement
• Nursing and allied health, such as occupational therapy
• Assistive technology and home modifications, funded separately through the AT-HM scheme

Clinical care attracts no participant contribution. Independence services, which include personal care and respite, and everyday living services, such as cleaning and meals, carry means-tested contributions, although personal care is contribution-free from 1 October 2026. Our guide to Support at Home explains the classifications and waits, and the Support at Home service list shows what can and cannot be funded. CHSP remains open and is explained in our CHSP guide.

Respite and day centres for people with dementia

Respite gives the carer a break while someone else provides care. With dementia it comes in four main forms: care at home, group programs in a day centre, overnight stays in a cottage, and short stays in an aged care home. Emergency respite is also available through Carer Gateway on 1800 422 737 when a carer suddenly cannot continue.

My Aged Care lists five types: emergency respite, respite at home, community and centre-based respite, cottage respite and residential respite. Under Support at Home, flexible respite is delivered in the home during the day or overnight, and community and centre-based respite is delivered on a group basis in a community setting, often as day outings or structured activities. Cottage respite is only available through CHSP, not Support at Home.

Residential respite is available for up to 63 days of subsidised care in a financial year. An assessor can approve extensions of 21 days at a time. It needs its own approval from an aged care assessment, so it is worth asking for it at the same assessment as home support.

Who to call for dementia support and changed behaviours

The National Dementia Helpline, run by Dementia Australia on 1800 100 500, gives information and emotional support at any hour. Dementia Support Australia, on 1800 699 799, helps when changed behaviours are affecting the care of a person with dementia, whether they live at home or in an aged care home.

Dementia Support Australia is the national provider of DBMAS and SBRT, and it assesses referrals for the Specialist Dementia Care Program. Families can refer themselves by phone, online form or live chat. Specialist dementia care units are for people whose severe symptoms have lasted at least three months and have not improved with other specialist help. The program aims to support a move to a less intensive setting afterwards.

For interpreters, call the Translating and Interpreting Service on 131 450. Our who to call page lists the other aged care numbers in one place.

What is a memory support unit or secure dementia unit?

Many aged care homes provide specialised care for specific needs, such as dementia. If a home describes part of its building as a memory support unit, secure unit or dementia unit, ask what that means in practice: these terms do not appear in the Aged Care Act 2024 or the Aged Care Rules 2025. Ask each home what its unit offers, who it is for, and how residents come and go.

Entry to an aged care home is through an aged care assessment. If placement in a secure area restricts a resident, the restrictive practice rules below apply, including informed consent. What a resident pays depends on the place chosen, a means assessment and any optional extras. Our guide to what aged care costs explains the charges.

Placing someone in a locked area can restrict their freedom of movement, and under the Aged Care Act 2024 any practice that does so is a restrictive practice.

A locked door is not a care plan. Ask what happens inside the unit.

Secure units, restraint and consent under the new Act

Under the Aged Care Act 2024, any practice that restricts a person's rights or freedom of movement is a restrictive practice. In aged care homes, restrictive practices may only be used as a last resort to prevent harm, in the least restrictive form and for the shortest time, with informed consent, and in line with a behaviour support plan.

The Aged Care Rules 2025 list five types: chemical, environmental, mechanical and physical restraint, and seclusion. Environmental restraint means restricting a person's free access to all parts of their environment, including items and activities, for the primary purpose of influencing their behaviour. Locked areas can fall within these rules, so it is fair to ask a home how its secure unit is treated under them.

For residents of aged care homes, the Rules require, among other things:

• Alternative strategies are tried first where possible and recorded in the behaviour support plan
• Informed consent from the resident, or if they lack capacity, from their restrictive practices substitute decision-maker, covering how the practice is used, how often and for how long
• For restraint other than medication, an approved health practitioner who knows the resident has assessed the risk of harm and that the practice is necessary
• The home consults the resident or their decision-maker when preparing and reviewing the behaviour support plan
• Use of the practice is monitored and the plan reviewed regularly

The substitute decision-maker is first anyone appointed for this purpose under state or territory law. If there is none and no clear way to appoint one, the Rules set out a fallback order that can include a nominee, a partner, or a relative or friend who has agreed in writing. In an emergency some requirements do not apply while the emergency lasts.

Legal planning after a dementia diagnosis

Legal planning is easiest soon after a dementia diagnosis, while the person can still make and sign their own documents. The key documents are an enduring power of attorney for financial and legal decisions, an appointment for health and lifestyle decisions, an advance care directive, and a will. Names and rules differ between states and territories.

Dementia Australia describes the four documents this way:

• Enduring power of attorney: appoints one or more people to make financial or legal decisions
• Enduring guardian or medical treatment decision-maker: appoints one or more people to make medical and health care decisions. The title depends on the state or territory
• Advance care directive: records the person's values, preferences and directions about future health care
• Will: sets out who inherits their assets

These documents need capacity to make. If capacity is lost before these documents are made, a state or territory tribunal can, in certain circumstances, appoint someone to make decisions. Dementia Australia links to state-specific information for each state and territory, and a solicitor can help prepare the documents.

It also helps to set up a registered supporter in My Aged Care, so a family member can help the older person make and communicate decisions about assessments and services. A registered supporter cannot decide for them; only someone with legal authority, such as an enduring power of attorney or guardian, can do that. My Aged Care can explain the options on 1800 200 422.

How to judge an aged care home's dementia care

The best test of a home's dementia care is what you see and what staff can tell you in detail: how they learn about each resident, how they respond to distress, how they avoid restraint, and who is on the floor at night. Star Ratings have no dementia-specific measure, although their quality measures include medication management and the use of restrictive practices.

Questions worth asking on a visit:

• How many residents live with dementia, and where in the home do they live
• If there is a secure unit, who decides who moves in or out, and how consent is recorded
• What staff do when a resident is agitated or calling out, before any medication is considered
• How behaviour support plans are written, and whether families are consulted
• Whether staff have dementia training, and how often they use Dementia Support Australia
• What activities run in the afternoon and evening
• Who is on duty overnight, and whether a registered nurse is on site

Visit more than once, including late in the day. Watch whether staff speak to residents by name, whether people are engaged or just seated, and whether the outdoor area can actually be used. Our list of questions to ask an aged care provider covers cost, staffing and complaints, and our guide to aged care star ratings explains what the ratings measure and what they miss.

Frequently asked