This page explains how we research, write and check what is published here, and what we do when we get something wrong.
Where the information comes from
Aged care in Australia is governed by legislation and administered by government departments. Those bodies are the source of truth, and we go to them rather than to other websites.
Our order of preference:
- Australian legislation and official government publications
- The Department of Health, Disability and Ageing
- My Aged Care
- Services Australia
- The Aged Care Quality and Safety Commission
- AIHW and GEN Aged Care Data
- OPAN and other statutory or government funded organisations
- Independent research, only where there is a genuine reason to bring in outside analysis, and always attributed
We do not use another aged care website as the authority for a government rule when the government has published that rule itself. Other sites are useful for working out what questions people are asking. They are not our source for facts.
Why we date everything
Aged care figures change on several different schedules. Some fees and caps are indexed on 20 March and 20 September. Support at Home funding is indexed on 1 July. The accommodation interest rate changes quarterly. On top of that, the Aged Care Act 2024 commenced on 1 November 2025 and rewrote a large part of the system.
The practical effect is that a page saying "updated 2026" tells you very little. What matters is when a particular figure was checked, and against what.
So where a number can change, we say when we checked it. Where the rules depend on when someone entered care, we explain both.
How we handle figures
We do not calculate, infer or update a figure. If we cannot verify a number against the source, we leave it out and say so rather than publishing something that looks right.
Government pages are not always internally consistent. We have found current tables sitting underneath introductory sentences that were never updated, and superseded amounts still live on official pages that are honestly dated but out of date. Where we can, we take figures from the dated publication rather than the web page, and we say which one we used.
How we use AI
We use AI tools to help research and draft. Every fact, figure and date is then checked against the primary source by a person before it is published, and the source is listed on the page.
We say this plainly because a lot of aged care content is now produced this way without being checked, and because the failure mode is specific: an AI model trained before November 2025 will describe the old system confidently and fluently. Most of the errors we have caught in our own drafts have been exactly that.
What we will not do
We do not give personal financial, legal or medical advice. We explain how something works and point to the people who can advise on your situation.
We do not tell you which provider to choose.
We do not publish testimonials, reviews or statistics we cannot substantiate.
We do not imply any affiliation with or endorsement by the Australian Government.
Corrections
We get things wrong. When you tell us, we check it against the primary source and fix it, and we update the review date on the page.
If you have found an error, email hello@agedcarehq.com.au with a link to the page and a sentence on what is wrong. That is enough. You do not need to write it up formally.
How this site is funded, and how it will be
At the moment nothing funds it. We take no money from aged care providers and we do not sell enquiries.
We are building a national directory, and we intend to charge providers to be part of it. When that happens we will publish exactly how the fee works, we will not accept payment for better placement in results, and editorial content will stay separate from commercial listings.
We have written about how the comparison sites in this market are funded. Holding others to a standard means publishing our own, and this is the page to hold us to.