Published guides
Does someone need more help?
How to get an aged care assessment
Registering with My Aged Care, what the assessor asks, and the mistake most families make.
Looking for help at home?
Support at Home explained
The program that replaced Home Care Packages. Eight funding levels, and what you contribute.
Trying to work out the money?
What aged care costs in Australia
Every fee you will meet, in the order you meet them, plus the caps that limit them.
Considering an aged care home?
Residential aged care explained
What it is, how it differs from a retirement village, and what to look at when comparing homes.
Not sure what My Aged Care actually does?
My Aged Care explained
The phone number, how to register, how to act for a parent, and what it does not do.
Does a carer need a break?
Respite care explained
Residential respite has no bond and no means tested fee. The five types and what each costs.
RAD or DAP
A lump sum or a daily payment, and the 2 per cent retention that changed in November 2025.
CHSP explained
It still exists, despite what you may have read. What it covers and what it costs.
What happened to Home Care Packages
They closed to new applicants in 2025. What happened to existing packages and unspent funds.
Complaints and your rights
Who handles complaints, how long it takes, and what the Statement of Rights actually does.
Aged care star ratings
How they are calculated, and why a four star home can still have problems.